FAQ

1. How do I place an order?
Placing an order with us is simple and fast. Just follow these easy steps:

• Browse through our store and find the items you want to purchase.
• Click on the product to view more details, and select your quantity or specifications (if applicable).
• Click the "Add to Cart" button to continue shopping or proceed to checkout when you're ready.
• At checkout, enter your shipping and payment information.
• Once completed, you'll receive an order confirmation email, and we’ll process your order as quickly as possible!

2. What payment methods do you accept?
We accept a variety of secure payment methods to ensure your convenience:

• Major credit cards (Visa, MasterCard, American Express, etc.)
• Debit cards
• PayPal
• Other secure payment gateways available at checkout

3. How long will it take for my order to arrive?
Once your order is placed, we aim to process it within 1-3 business days. Delivery times depend on your location:

• Standard Shipping: Expect delivery within 5-7 business days.
• Expedited Shipping: Faster shipping is available for an additional cost and typically arrives within 2-3 business days.
  Please note that certain external factors like weather, holidays, or shipping carrier delays may affect delivery times.

4. Can I track my order?
Yes! After your order has been shipped, we’ll send you a tracking number via email. You can use this tracking number to follow your order’s journey until it arrives at your doorstep.

5. What should I do if my order is damaged or missing items?
If you receive a damaged item or notice something missing from your order, please contact us within 2 days of receiving the package through creightyvteadigital@gmail.com.
To ensure the issue is resolved quickly:

• Include your order number and details of the problem in your email.
• Provide photos of any damaged items or packaging (if applicable).
  Our team will assist you promptly to resolve the issue.

6. Can I make changes to my order after it’s placed?
Once your order is confirmed, we begin processing it immediately to ensure quick delivery. Therefore, we are unable to make any changes or cancellations once the order is placed. If you notice an issue with your order right after purchase, please contact us as soon as possible at creightyvteadigital@gmail.com.

7. What is your return and exchange policy?
We want you to love your purchase! If you're not satisfied with your order, you can return or exchange items within 2 days from the date of delivery.

• All returned items must be unused and in their original packaging.
• If the return is due to an error on our part or a defective item, we will cover the return shipping costs.
• For other returns, customers are responsible for return shipping fees.
  Please visit our Return & Exchange Policy page for full details and instructions on how to process a return.